Help Center

What you need before you start

• A Google Business Profile (formerly Google My Business) for your business.
• Your Google review link (the URL that sends customers to write a review on your Google listing).

Step 1: Sign up and add your business

After you create an account, you will be prompted to add your first business. Enter the business name, category (e.g. restaurant, salon, dental), and city. This helps us label your link and QR code correctly.

Step 2: Add your Google review link

You must add the link that goes directly to your Google review form. To find it:

1. Open Google Maps or search for your business on Google.
2. Open your business listing and click Share or Get more reviews.
3. Copy the link. When you open it in a browser, it should take you straight to the "Write a review" screen for your business.

Paste that link into the field when adding your business in JoltReview. Save. You will then get your own JoltReview review link and a QR code.

Where to find them

In your dashboard, open QR & link (in the sidebar or main menu). On that page you will see:

• Review linkA URL like yoursite.com/r/your-business-id. This is the link you share with customers.
• QR codeAn image you can download and print on posters, table tents, or receipts.

How to use the link

Copy the review link and paste it into emails, your website, or SMS. When a customer clicks it, they land on your review funnel: they rate their experience first, then happy customers (4–5 stars) are sent to your Google review page to leave a public review.

How to use the QR code

Download the QR code image and print it on materials customers see at or after their visit: table tents, receipts, counter cards, or posters. When someone scans the code with their phone camera, they open the same funnel. No app is required.

What the customer sees

When someone opens your review link or scans your QR code, they see a short funnel. First they are asked to rate their experience (1–5 stars). What happens next depends on their rating.

4 or 5 stars: sent to leave a public review

If they choose 4 or 5 stars, they are redirected to your Google review link (or Yelp if you use it). They leave their review on Google. You get more positive public reviews without asking everyone to go to Google blindly.

1, 2, or 3 stars: private feedback only

If they choose 1, 2, or 3 stars, they see a private feedback form instead. They can tell you what went wrong. That feedback is saved only in your JoltReview dashboard. It is not sent to Google, Yelp, or any other site. Only you (and anyone you give dashboard access to) can see it. You can fix the issue and follow up with the customer without a bad review going public.

Top numbers

You see total responses, positive (4–5 stars), private feedback (1–3 stars), and conversion rate. These match the Overview but let you focus on trends over time.

Responses per week

A chart shows how many people responded each week and how many of those were positive (sent to review). Use it to see if sharing your link or QR is driving more traffic.

Funnel events

When available, you see counts for: funnel views (link or QR opened), rated (customer chose a star rating), redirected to review (sent to Google/Yelp), and private feedback submitted. This shows where in the funnel people drop off or complete the flow.

Email reports

From the Overview you can request an email report (Premium). A summary of funnel activity and conversions is sent to your inbox so you can track progress without logging in.

AI summary (Overview)

On the Overview page, a short 1–2 sentence summary of your business’s last 7 days (funnel views, ratings, conversion) is generated automatically. It helps you see at a glance how you’re doing. Counts toward your monthly summary limit.

What to fix (feedback themes)

Also on Overview: the "What to fix (AI)" section. When you have private feedback (1–3 star responses with written comments), you can click Generate themes. The AI groups that feedback into themes so you can see what to improve.

What themes are: Themes are labeled categories the AI assigns to your private feedback—for example "Wait time", "Staff attitude", "Cleanliness", or "Price/value". Each theme has a count showing how many comments fell into that category. So instead of reading every comment one by one, you see which issues come up most often and what to fix first. When you don’t have any private feedback with text yet, the section still appears and tells you that you can generate themes once you do. Each generation counts toward your monthly themes limit.

Copilot

The Copilot is an AI assistant you can chat with from the dashboard. It uses your funnel data to answer questions. See the Copilot section below for full details.

What you can use it for

Use the Copilot to:

• Get more reviews – Ask how to improve your funnel or where to share your link and QR code. Get practical tips based on your current numbers.
• Summarize feedback – Ask for a summary of your private feedback or overall performance. Useful when you want a quick readout without opening every page.
• Understand conversion – Ask why conversion might have changed or what your funnel stats mean. The assistant can explain view→rate and rate→review flow in plain language.
• Ask one-off questions – Anything about your review growth, funnel, or how to use the product. For example: "Why did my conversion drop?" or "What should I do with my private feedback?"

How it works

You can start a new conversation anytime or pick an existing one from the list. Each conversation keeps a thread of your questions and the assistant’s replies so you can follow up. The footer shows how many questions you have left this month (e.g. "12 of 50 questions this month"). When you hit the limit, you can still read past conversations; the limit resets at the start of each month. Conversations are stored for 30 days and then removed automatically.