JoltReview – Review Growth Engine

Privacy Policy

Last updated: 2025-03-15. JoltReview (“we,” “us,” “our”) operates the JoltReview service and website. This policy describes what information we collect, how we use it, and your choices.

1. Information we collect

  • Account data: Email, name, and profile info when you sign up or use Google Sign-In.
  • Business data: Business name, category, location, Google review link, and any details you add in Settings.
  • Funnel responses: Star ratings and feedback text from customers who use your review funnel (stored per your account).
  • Usage data: Logs (IP, browser, timestamps), analytics events, and how you use the dashboard and APIs.
  • Contact form: Name, email, subject, and message when you submit our contact form.

2. How we use your information

We use the data to provide and improve the service (accounts, dashboards, review funnels, QR codes, analytics, AI review writer, reports), to send transactional and product emails (e.g. password reset, weekly report if you opt in), to respond to support and contact requests, to enforce our Terms and Acceptable Use, and to comply with law. We may use aggregated, non-personal data for analytics and product improvement.

3. Cookies and similar technologies

We use cookies and local storage for session management, preferences, and analytics. If we show ads (e.g. Google AdSense), ad partners may use cookies for personalized ads. For details, see our Cookie Policy.

4. Third parties and sharing

We use: Firebase (auth, Firestore, analytics); Google (Sign-In, Places API when you use “Fetch from Google”); Amazon SES (email); OpenAI (AI review writer, if you use that feature). If we use advertising (e.g. Google AdSense), ad providers may collect data for ad delivery and measurement. We do not sell your personal information. We may share data with service providers under contracts that limit use to providing our service, or when required by law.

5. Your rights and choices

You can access and update account and business info in the dashboard. You can request access, correction, or deletion of your personal data by contacting us at [email protected]. For EU/UK (GDPR) and California (CCPA) residents: we process data on lawful bases (contract, consent, legitimate interest) and support rights to access, rectify, erase, restrict, port, and object. You may opt out of marketing emails via the link in those emails. To control personalized ads, use your browser or device settings and ad preference centers (e.g. Google Ad Settings).

6. Data retention

We retain account and business data while your account is active and as needed for legal and operational purposes. Funnel responses are kept per your account; you can request deletion. Logs and analytics may be retained for a limited period. We delete or anonymize when no longer necessary.

7. Security

We use industry-standard measures (e.g. HTTPS, secure auth, restricted access) to protect your data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. International transfers

Our providers may process data in the United States or other countries. We ensure appropriate safeguards where required by applicable law (e.g. standard contractual clauses for GDPR).

9. Children

The service is not directed at children under 13 (or higher age where required). We do not knowingly collect children’s personal information.

10. Changes

We may update this policy; the “Last updated” date will change. Continued use after changes constitutes acceptance. For material changes, we may notify you by email or a notice in the service.

11. Contact

Privacy questions or requests: [email protected]. You may also use our contact form.